Black Country Healthcare NHS Foundation Trust
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Staff Support

The confidential staff support service is available to all employees of the trust.


How to Contact Us

Staff Support is located at:

Edward Street Community Base
Edward Street
West Bromwich
B70 8NL
Tel: 0121 612 6812

Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Operational hours:
Monday to Friday, 8:30am to 5:00pm

What we offer our staff

Download pdf The Crisis Kit from

As a Trust we understand that the current Covid-19 outbreak will impact greatly on the lives and Wellbeing of our staff, not only those that are isolating, but also those front-line staff who are key workers and are continuing to work through this difficult time.

Please see a list of information, resources and apps you can access for free during this period.

Black Country Healthcare NHS Foundation Trust Staff Resources

Self Help Guides

NHS approved Mental Health Guidance and Helplines


Practical Support

  • Food Parcels – essential food packages free for staff struggling at this time – contact Yassar Mohammed, Staff Governor on 07970 372473
  • Emergency Dentist – Scott Arms Dental Practice – 0121 357 5000

BAME Support

Resources and Documents to consider during this time

Free App Subscriptions

Free Online Courses

Sometimes just having access to online tips of how to help manage your situation is enough. Knowing that you are being signposted to the most effect help available can also offer comfort.

The self-help guides below are provided by our friends at Vivup.

If after working through some of the online tips you feel that you still require more help managing your situation then you can either fill out our online registration form or call the office for help with this process

Once your referral has been processed face to face counselling will allow you the space and time to help manage more effectively difficulties that you may be experiencing.

A solution focused way of settling differences. An independent registered mediator can work with the members of staff who may be struggling to resolve certain issues.
Support for teams or individuals facing or faced with distressing duties or after investigations or complaints.
Coaching is a collaborative approach, focusing on change and identifying and maintaining achievable goals and can be effective in addressing work based issues.


How did Staff Support help you?



“At times it felt raw but your faith in me and reassurance made it so worthwhile”

“I feel privileged that you have taken this journey with me”

“ I would really like to thank you for all of your support in what have been difficult time for me”

“At times it was difficult for me to face my fears but with your knowledge it was possible”

“I’m so grateful that you helped me to see situations from a different perspective”

“Thank you so much for your kind listening ear you provided me with the support I needed I felt you understood me and the best counselling service I have received”

How to access the service

You can call us, email or use the registration form below.

Please fill out and submit the form below. Required fields are marked with an astrisk.

Your details

Preferred form of contact


What happens next?

Once you have completed the online self evaluation form, we will aim to contact you within 24 hours (except for weekends or bank holidays which will be up to 72 hours).

Call backs and telephone referrals can take up to 20 mins to complete so it is important that you are able to talk confidentially for this length of time. Call backs usually happen between 10:30am and 3:30pm. During the call you will be asked for your preferred site and time to be seen at.

Please note, your flexibility with sites and times will really help us to help you.

Who to contact if you are in a crisis

Sandwell Crisis Team (for Mental Health)
Tel: 0121 543 4100

Walsall Crisis Team

Tel: 01922 608 850 (weekdays 9am until 5pm)

       01922 607 777 (out-of-hours, after 5pm or on weekends of bank holidays)

Sandwell Mental Health Liaison Service based at A+E Department Sandwell General Hospital
Tel: 0121 507 3258

Dudley Mental Health Assessment Service
Tel: 01384 324578 (Monday to Friday, 9am – 5pm), Out of Hours:  01384 325300 (Monday to Friday, 5pm – 9am and all weekend)

Tel: 116 123 (free call from any phone at any time)