Black Country Healthcare NHS Foundation Trust
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Crisis Resolution and Home Treatment Team

Who is our service for?

Our service is for people going through severe mental health crises.

How do we help?

When someone is referred to our service, we aim to see them on the same day. One or two members of our team will meet the person, or their carer or family, to find out what the person’s needs are. We will then decide whether our team is the best team to provide the support the person needs. If we feel someone’s needs can be better met by another team we can help them get in touch with this team. If we feel we can help the person through their crisis we will go about making a care plan with them.

Care plans are usually made between ourselves and the person we will be supporting, with the person’s family or carer sometimes involved. Care plans can give people a chance to take part in discussing and choosing the kind of support they will get. We hope that our support will stop someone from having to go into hospital. As well as giving our support, we encourage people to learn how to begin managing their symptoms themselves. We also give practical advice on things like housing and managing social circumstances, and we can help people get in touch with support groups.

Working in our team are psychiatrists, community psychiatric nurses, psychologists, social workers, occupational therapists, and support workers. Having a range of staff means we stand a better chance of meeting someone’s needs.

We give all the support we can to help someone stay in the community, and not have to go into hospital. When someone stays in the community, they can focus on ordinary living, continue relationships with family and friends, and have more control over the support they get. In most cases, when someone is referred to Hallam Street Hospital we meet with them to see if there is any way we could support them in the community. We only rule out community support, from ourselves or another team, when there is a clear need for someone to go into hospital.

When someone has recovered from their crisis, we make sure that one of our other community-based teams can carry on giving support should the person want this.

How do you access or refer into our service?

We only accept referrals from health professionals. If someone needs our service between 9am and 5pm they should get in touch with their GP or someone from their mental health team. Out of hours, 5pm to 9am, they should contact their out of hours GP service or if they live in Sandwell, Sandwell Hospital Accident and Emergency . These people can then refer the person by phoning us.

What happens in an emergency?

Someone already using the service, or someone on their behalf, can call us directly in an emergency – they do not need to be referred.

For someone using one of our other community-based services, if the crisis happens in working hours (9am to 5pm), the person’s care co-ordinator or the duty worker can refer the person to the team. Out of hours, the person can call us directly, so long as this is noted in their care plan.

Someone not known to any of our services needs to be referred by a health professional. If an emergency happens during normal working hours, 9am to 5pm, the health professional should call us and we can deal with the call directly. Out of hours, 5pm to 9am, we use a ‘bleep system,’ which means that when the health professional calls us they will be directed to an answer phone. The person should leave their name and contact number and we will call them back. The number is the same during both times.

What about carers and families?

Carers and families can play a very important part in helping someone get better. One of the best things about giving community support is that we can build on the support that people already get from their carers, families, and friends. Because carers and families can be so important to a friend or relative’s progress, we sometimes invite them to take part in making the care plans.

How do you reach us?

Sandwell Crisis Resolution and Home Treatment Team
Quayside House
Round Greens Road
B69 2DG

Tel: 0121-543-4100

The service is available 24 hours a day, seven days a week.

Wolverhampton Crisis and Home Treatment Team
Penn Hospital,
Penn Road

Tel: 01902 444141

The service is available 24 hours a day, seven days a week.