Black Country Healthcare NHS Foundation Trust
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Assertive Outreach Team

Who is our service for?

We give flexible and creative support to adults who have severe and enduring mental health problems, and who are difficult to engage with mental health services in Sandwell.

How do we help?

Our aim is to support someone towards recovery and community integration. To do this we give someone assessment, treatment, rehabilitation, and psychological and social support. Practical hands-on help is central to our work. So too is helping our clients meet their aspirations in areas such as money, housing, education, and finding work.

Each person using the service has a care co-ordinator. The care co-ordinator is responsible for organising the person’s assessments and care. The care co-ordinator makes sure the person is getting the support that is right for them. Someone using the service also gets to know and trust all members of the team. We place a lot of importance on team members having regular face-to-face contact with the people using our service.

Working in the team we have psychiatrists, community psychiatric nurses, social workers, support, time, and recovery workers, a psychologist, and an occupational therapist. Having this range of staff means we can offer people a wide range of treatments. For instance, people can enjoy psychological therapies. They can attend groups that focus on recovery, education, and recreational and social topics. Once a month we run a physical health clinic, where people are encouraged to come and have basic physical health checks.

We can help someone with their welfare rights. We can support someone with their vocational, educational, and employment needs. We have strong links with housing departments and associations who can help someone with re-housing and re-location. We are always trying to strengthen our links with local community projects and services. This helps us achieve our aim of enabling someone to integrate fully into the community.

We aim to provide a service that is sensitive and responsive to someone’s cultural, religious, and gender needs. Where possible, we meet people in places where they feel most comfortable.

Who can refer into our service?

We receive referrals from the Trust’s Community Mental Health Teams and the Early Intervention Service. Referral forms are usually completed by a person’s existing care co-ordinator. Assertive Outreach teams working outside of the area can refer someone who is moving into, or returning to, Sandwell or Wolverhampton.

Following a referral, we carry out an assessment together with the referring team, taking due care and time to develop a trusting relationship with each individual being referred.

What happens in an emergency?

During working hours, we provide our own home treatment and crisis intervention service. Outside of working hours, the Trust’s Crisis Resolution and Home Treatment Teams should be contacted. Emergency contact numbers are given to each person using our service, and they are recorded on our answer phone message. Out of hours service users in Wolverhampton are asked to contact Penn Hospital on 01902 444141.

What about Carers and families?

Where possible, we try to build on the support that someone might have from family and friends. We work very closely with carers and families, valuing their views and encouraging their support at all times.

The Trust has a Carers’ Team who can support carers of adults with mental health problems. We can help a carer get in touch with this team.

How do you reach us?

Sandwell Assertive Outreach

We are open Monday to Friday, 9am to 8pm. We are also open on weekends and bank holidays, 10am to 6pm. Between 9am and 5pm on weekdays we are contactable on our landline. Between 5pm and 8pm on weekdays, and on weekends and bank holidays, we are contactable on our duty mobiles.

Edward Street Community Team Base
Edward Street
West Bromwich
B70 8NL

Tel: 0121-612-8956