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Penrose House

Who is our service for?

We provide a specialist acute assessment and treatment in-patient service to adults with a learning disability and additional complex health needs. These needs can include autistic spectrum disorders, behaviour problems, and mental health difficulties. We can provide services to both male and female patients. Separate facilities are available for female patients.

How do we help?

People are admitted into Penrose under the care of a Consultant Learning Disabilities Psychiatrist, and are looked after by a team of nurses. A multi-disciplinary team of specialist health staff are able to provide a range of assessments and interventions. Specialist psychologists, occupational therapists, physiotherapists, and speech and language therapists are all part of the multidisciplinary team.

The team works with people in order to identify and meet their individual treatment needs. The aim is to support people to move back into the community as soon as possible. Individuals are fully involved in planning their care and discharge.

Upon someone’s admission to Penrose, they receive a thorough assessment from the multidisciplinary team. Each person has a named nurse, who is responsible for co-ordinating the person's treatment and care. The service’s activities team and occupational therapists support people to engage in therapeutic activities as part of their care plans. We help people to keep in touch with services they were using before entering Penrose. We also welcome the involvement of advocates.

Multidisciplinary case conferences take place on a regular basis, and everyone involved in an individual’s care is invited to these meetings to contribute to both care and discharge planning. We have a specific care pathway that supports someone through pre-admission, admission, care and treatment, pre-discharge, and discharge. We aim to ensure that individuals have the shortest, most therapeutic stay possible.  We work alongside the Trust's Sandwell Community Learning Disability Team and the local authority in helping people return to their homes or find alternative accommodation with the correct level of support. We ensure that every service user has an allocated social worker to support them when they return to the community.

We aim to ensure that individuals are included in all decisions about their care and treatment. Where there are difficulties with communication, we work closely with family members and/or advocates, while still making sure that individuals are involved in making as many of their own choices as possible.

Who can refer into our service?

If you require access to an admission bed during working hours (9am to 5pm) Monday to Friday, please contact either Dr Lidher, Consultant Psychiatrist, or Dr Choudry, Consultant Psychiatrist.

Tel: 0121 612 8424 or 0121 612 8427

What happens in an emergency?

If you require emergency access to an admission bed outside of working hours, please contact us directly on 0121 612 8400, and ask to speak to the on-call consultant psychiatrist.

What about carers and families?

Families and carers can provide essential support to someone who has been admitted to Penrose. We invite them to be involved throughout someone’s stay. Ways in which they can help include:

  • providing our staff with information about a person during their admission
  • maintaining contact with the person
  • being involved in decisions about the person’s care, treatment, and future discharge

We welcome visitors, and support people to keep in touch with family members, carers, and friends. 

How do you reach us?

You can contact Penrose House at any time. Ask for the nurse in charge when you call.

Penrose House
Heath Lane Hospital
Heath Lane
West Bromwich
B71 2BG
Tel: 0121 612 8400

Click here to find Google Map directions to Penrose House