Black Country Healthcare NHS Foundation Trust
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Privacy and Dignity

What does it mean?

We place the utmost importance on the privacy and dignity of our patients.

  • Privacy is freedom from intrusion
  • Dignity is the feeling of being treated with respect

Privacy, dignity and single-sex accommodation

The Black Country Partnership NHS Foundation Trust is pleased to confirm that we are compliant with the Government’s requirement to eliminate mixed-sex accommodation, except when it is in the service user’s overall best interest, or reflects their personal choice. Please click here to read our declaration of compliance. This declaration was reviewed and updated on 2 April 2012.

More than just accommodation

The provision of single-sex accommodation is a major milestone in the protection of patients' privacy and dignity, but is not the only aspect. We believe that privacy and dignity is as much about the care we deliver within the environment as the environment itself.

The Social Care Institute for Excellence’s seven ‘dignity tests’ are a clear statement of what people can expect from a service – like ours – that respects a person’s right to dignity. The seven tests are:

  • Having a zero tolerance of all forms of abuse
  • Supporting people with the same respect you would want for yourself or a member of your family
  • Treating each person as an individual by offering a personalised service
  • Enabling people to maintain the maximum possible level of independence, choice and control
  • Listening and supporting people to express their needs and wants
  • Respecting people’s right to privacy
  • Ensuring people feel able to complain without fear of retribution

Responsibility for protecting patients' privacy and dignity does not lie with one individual or group, but with all staff, at every level. We strive to ensure that staff have the knowledge, skills and backing to deliver care and support that has the privacy and dignity of those using our services in mind.