The best thing for you to do in an emergency depends on whether you are using one of our services or not.
If there is an emergency with someone’s physical health, you should go to the Accident and Emergency (A&E) department of your local hospital.
If you are already using one of our services
As part of your care plan, your care co-ordinator should have given you information about who to get in touch with in an emergency, both during and outside of working hours.
If, for whatever reason, you do not have this information, you can find below some useful guidelines to follow in the case of an emergency.
- If you need emergency support during working hours (9am to 5pm), get in touch with your care co-ordinator. If your care co-ordinator is unavailable then you should contact the team where your care co-ordinator works. Contact details for all our teams are available in Our Services. If neither the care co-ordinator nor someone from their team are available, then contact our main switchboard on 0345 146 1800
- If you need emergency support outside the working hours of 9am to 5pm, the best things to do are:
- call our main switchboard on 0345 146 1800. An automatic message will be able to lead you to getting in touch with the right service
- call your out-of-hours GP service
If you are not using one of our services
Someone with a GP
If you, or someone you are concerned about, needs emergency treatment for a mental health problem, you should contact the person's GP. Your GP is your family doctor, the doctor you would normally go to see if you are ill or concerned about any aspect of your health. Your GP can refer you to the most appropriate mental health service in your area. If you feel this is an emergency, you should be able to get an appointment quickly. GP practices have out-of-hours phone numbers for times when the surgery is not open.
If you are unsure which GP surgery to contact, or you do not have your GP's address or phone number to hand, then you can get this information by searching here. You can also find out this information by phoning NHS 111 on 111. NHS 111 will take your call 24 hours a day, 7 days a week.
Someone without a GP
If you, or someone you are concerned about, needs emergency treatment for a mental health problem and does not have a GP, you can call our main switchboard on 0345 146 1800. An automatic message will be able to lead you to getting in touch with the right service.
You can also get advice, information and support by telephoning:
- NHS 111 on 111 – available 24 hours a day, 7 days a week
- Samaritans on 116 123 – available 24 hours a day, 7 days a week
- SANELINE on 0300 304 7000 – available from 4.30pm to 10.30pm every day