Black Country Healthcare NHS Foundation Trust


Our Accessibility Statement

This accessibility statement applies to

This website is run by Black Country Healthcare NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change fonts sizes
  • change the contrast
  • navigate most of the website using just a keyboard
We know some parts of this website are not fully accessible. As of September 2020, this includes the following:
  • you cannot modify the line height or spacing of text
  • some older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader
  • some hyperlinks are not easily distinguishable from standard text
  • some elements are not highlighted on focus


Feedback and contact information

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have an accessibility query including (but not limiting to):
  • experiencing issues or bugs while accessing the information on this website
  • if an accessibility problem is not listed within this statement (or anywhere else)
  • if you have any feedback on our accessibility, and if any considerations need to be made


Alternative formats

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: 0121 612 8032
We’ll consider your request and get back to you as soon as possible.
If you cannot view the map on our ‘contact us’ page, call or email us on the above contact details for directions.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Technical information about this website’s accessibility

Black Country Healthcare NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances and exemptions are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).
  • However, we do not plan to add text alternatives, as we are currently in the process of migrating content over to our new website and thus any further updates will be done on our new website, which we’ll make sure our use of images meets accessibility standards.
  • There are broken links on some pages

Disproportionate burden

  • As of April 2020, Black Country Partnership NHS Foundation Trust has now merged with Dudley & Walsall Mental Health NHS Trust, and thus a new website ( has been created to reflect this development.
  • This website will not be undergoing any further fixes or updates in web accessibility, as we will be now be focussing on making our new website compliant.

Navigation and accessing information

  • There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
  • It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
  • It’s not possible for users to change text size without some of the content overlapping.

Interactive tools and transactions

  • Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.
  • We’ve assessed the cost and labour of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations, especially now that our Trust has a new website to reflect our recent merger.

Content that’s not within the scope of the accessibility regulations
PDFs and other documents

  • Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. Currently, we do not have any plans to either fix these or replace them with accessible HTML pages due to now moving our organisation’s information onto a new website, however, we will ensure our new website will include accessible PDFs (and HTML pages if we cannot make the PDFs accessible).
  • The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

  • We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations, and we do not have any plans to host live streams on this website in the future.

New Website

  • Black Country Healthcare NHS Foundation Trust now has a brand new website, which was established on the 1 April 2020. We will be building upon and improving our new website over the next few months. We do not have the available budget to cover improvements to this website and a new website. We will be focusing on making the new website fully accessibly with WCAG 2.1.


What we’re doing to improve accessibility

We will be improving web accessibility on our new website ( over the next few months however, due to monetary and labour costs, we will not be making any future plans to improve the accessibility of this website ( We aim to make sure all content migrated across to the new website from this current one to be compliant and accessible.


Preparation of this accessibility statement

This statement was prepared on 22 September 2020. It was last reviewed on 23 September 2020.