Black Country Healthcare NHS Foundation Trust
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Our Trust’s ambition is to achieve the outcomes outlined within our organisational goals. As a reminder, these goals are:

  • To reduce inequality;
  • To improve and promote the health of our local diverse communities;
  • To provide high quality appropriate and responsive care, in the right place at the right time;
  • To put people and their families at the heart of care.

These goals are underpinned by five strategic objectives that broadly describe how we will achieve our goals through a range of work priorities. Looking forward over the next 12 months our work priorities have been summarised into this one document called, “Quality First – You Matter, We Care”. Over the coming months, work will continue in the background to deliver our ambition to merge with Dudley and Walsall Mental Health Trust (DWMH) in 2020. As one organisation we will be bigger, stronger and more influential. We will nurture and grow a top class workforce who will innovate and improve, providing high quality and effective care for the patients and service users. We will learn from each other, combining the best of both organisations to improve our services for the people we care for.

We continue to work closely with our colleagues at DWMH and have ensured that our immediate priorities (outlined within this Quality First Framework) are in tune with theirs and, wherever possible, we will work together to deliver them over the next 12 months.

Combining this valuable information provides guidance for planning our priorities and these have been grouped into five themes.

Click on each of these themes below to see our priorities for the next 12 months.


Our five themes & priorities


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  pdf Quality First: Reach Out -Patient Experience Involvement & Empowerment Strategy 2019 - 2020      


If you have any queries regarding the framework, or would like more information, please contact the Communications team email: This email address is being protected from spambots. You need JavaScript enabled to view it.