Black Country Healthcare NHS Foundation Trust
headerimages workinghere

Setting the standard for meetings

Back in January 2013, the Newton House Patient Council worked in partnership with Changing our Lives to write a set of standards about what they should expect from meetings with us whilst receiving support from our services.

The patient council felt that writing these standards was important as patient meetings should be of a consistently high standard across the Trust. They felt so strongly that everyone should have a positive experience of meetings that they wanted the standards to be used across the whole Trust, not just at Newton House. A Changing our Lives mental health self advocacy officer took the standards out to our learning disability and adult mental health inpatient and community settings to find out if other patients approved of them.

Everyone agreed the standards were needed and people started to create their own. In July, the Newton House Patient Council met with Karen Dowman, Chief Executive, Bob Piper, Chairman and Debbie Mason, Divisional Director for Mental Health, to present their findings. The trio supported the patient council by signing the Trust up to the standards and agreed to permanently display them on our website. They were so impressed that they also discussed options for developing an app so people can download the standards.

Over the next few months the patient council are going to work with our staff to make sure they are aware of the standards and are working to them. An official launch will take place in the coming months. Keep an eye on our website and the Changing our Lives website for updates on how we are getting on!!