Black Country Healthcare NHS Foundation Trust
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The Francis Report – BCPFT Response

Sir Robert Francis published his final report into the failings of healthcare at Mid Staffordshire NHS Foundation Trust on Wednesday 6 February 2013. Failings included a lack of leadership, identified poor standards of care and a lack of compassion. The Report highlights many recommendations for change in the NHS and our staff have a part to play in any potential changes that needed to be made. Work is underway within BCPFT to ensure that all our staff are aware of the Francis Report and our Trust Board have discussed the implications at a workshop to identify what we may need to do to ensure patient safety and patient experience remains at the heart of all we do.  

 The Francis Report makes 290 recommendations, which fall under five main themes:

  • Fundamental standards of care with measures of compliance and rigorous inspection should be created. Standards should be defined by patients and public non-compliance should not be tolerated.
  • Openness, transparency and candour are essential. Every healthcare organisation and everyone working for them must be honest, open and truthful in all their dealings with patients and the public.
  • Compassionate and committed nursing care is required. An increased focus on the caring aspect of the nursing role is needed. There should be values-based assessment for entry into the nursing profession and training must include hands on education.  No one should provide hands on care that is not properly trained. 
  • Strong patient-centred healthcare leadership is needed. The report recommends that an NHS Leadership College should be established. This would ensure common training for all senior NHS staff.  Leaders should be held to account for failures. 
  • Accurate, useful and relevant information should be available.  More sophisticated information is needed to demonstrate compliance with fundamental standards. The Trust Board is accountable for compliance with fundamental standards

BCPFT are committed to ensure the highest standards of care but should you have any concerns that you wish to discuss, please contact our patient experience team on: 0800 587 7720

The executive summary, highlighting the key facts and figures from the Francis Report can be found at: