Black Country Healthcare NHS Foundation Trust
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Third Quality Council Meeting Huge Success

Our Quality Council, which held its latest event on 23rd March 2011, is now well established.  So it was really good to welcome some new faces amongst our regular members.
As many people will already know, this is a twice yearly event aimed at promoting and improving the delivery of high quality care within the Trust.  Pauline Werhun, Non Executive Director and Sue Marshall, Director of Care Governance & Risk opened the proceedings with a review of the Trust’s Quality Agenda providing feedback to governors and members on what we have been doing over the past 18 months. 

The theme for this event was ‘Quality Initiatives within the Trust around the development of Service User Involvement’.  Representatives from three services within the Trust were given the opportunity to present the work they have been involved in, where possible, accompanied by service users:-

  • Nothing about us – without us: Rehabilitation and Recovery in practice – presented by the Rehabilitation Service, Churchvale
  • Service User Involvement on Penrose House, presented by Learning Disabilities Service, Penrose & Service Users
  • User Involvement in CMHT review – presented by Community Mental Health Team and Service User

The question and answer sessions which followed each presentation allowed for some very lively and stimulating discussion from the wide ranging audience, which in turn raised some very thought provoking questions.

A comprehensive poster display featuring a variety of ways in which psychologists work to engage people in meaningful service user involvement provided further information about work being undertaken and the ways that people can get involved.

Feedback* from members who attended this Quality Council was very positive.  With scores ranging from good to excellent there was agreement that the presentations were informative and well presented.  The contribution on Rehabilitation and Recovery was particularly well received as were all the contributions by Service Users.   Overall, the meeting was a huge success.

We have now held some very successful Quality Councils but don’t want to ’rest on our laurels’.  We are looking at how to improve the format for future events and how we can encourage members who have not previously attended to join us.  So, if you have any ideas or thoughts about the Quality Council please do share them by getting in touch with Jenny Jones on 0121 612 8033.  

*Feedback was gathered from 7 completed feedback summary sheets and two ‘tell us what’s on your mind’ postcards.