Black Country Healthcare NHS Foundation Trust
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Trust Receives Solid Scores In The National Survey Of People Who Use Community Mental Health Service

Today the results of a survey of people’s experience of community mental health services across the UK are published. The survey, carried out by the Care Quality Commission, asked people who have recently used their local mental health services to give views about their experiences. The survey aims to improve quality of services that the NHS delivers by finding out what people think about their care and treatment.

In Sandwell, there were a total of 257 respondents. The survey group contained slightly more female respondents than males, and about a quarter of respondents were either Black, Asian or of mixed heritage. Questions included whether people felt they were being listened to, whether they felt they were treated with respect and whether they received support finding work, accommodation or help with benefits.

The Trust received solid results, with scores about the same as other Trusts in the UK. Chief Executive, Karen Dowman, sees the survey results as evidence of the hard work and commitment of staff at the Trust. She commented:

“We are generally pleased with the results which are overall an improvement on last year’s survey. We do recognise that there is still work to be done and are focusing on improving access to information about medication and access to talking therapies. We look forward to these being more positively reported in future surveys. We are pleased to have scored well on the number of people reporting that their care plans supported them in their recovery.”

You can read the full survey results of the survey on the Care Quality Commission’s website: