Over the years we have built a good reputation for involving service users and carers in the planning and development of our services. We want to ensure that we continue to build on this key objective, by involving and listening to you. The Patient Experience and Involvement Team provides a range of services across the Trust and aims to strengthen these processes through the 3 year Patient Experience and Involvement Strategy and implementation of our Eight Objective Plan.
They are here to ensure that our service users, carers and families are involved in our development and planning and feel confident and supported in raising any issues. Services covered are: Patient Advice and liaison Service (PALS), dealing with formal complaints, receiving concerns and compliments about services, volunteering, implementing the patient Friends and Family Test, and overseeing the system and development for the Trust to involve service users and carers.
Patient Experience and Involvement Strategy
The Patient Experience and Involvement Strategy is a three year overarching plan to support our staff and ensure that we are providing high quality services in a caring, compassionate and safe environment. It highlights how we can collect feedback and co-produce our services to ensure that we reach our goals now and into the future. To read our Patient Experience and Involvement Strategy please click here.