Who is our service for?
There are three Primary Care Liaison Teams, covering Oldbury and Smethwick, Rowley Regis and Tipton, and Wednesbury and West Bromwich. We offer non-urgent mental health care to people with common mental health problems, such as depression, anxiety and stress.
How do we help?
All non-urgent mental health referrals come through us. When someone is referred to one of our teams, we will aim to see the person within six weeks. The speed with which we respond depends on how much the person’s health is at risk. When we see someone, we will talk with them to find out what their needs are. Once we have talked about this with someone we can decide whether we can support them, or whether they are more suited to one of the Trust’s other adult teams. If we feel another team in the Trust are more suited to supporting the person’s needs, we can help the person get in touch with this team.
We have a wide range of staff in the team. We have community psychiatric nurses, social workers, graduate workers, clinical psychologists, occupational therapists, and consultant psychiatrists. This means that we stand a better chance of being able to give someone the support they need.
Support includes such things as anxiety or depression management, cognitive behavioural therapy, solution focus therapy, and a wide range of other treatments and support groups. When we decide to offer our support, we have, on average, six follow-up meetings with someone after the first meeting.
We can also offer advice and guidance about mental health to General Practitioners (GPs) and Primary Care Teams, to help them when they are making referrals to us.
Who can refer into our service?
We only receive referrals from GPs and other health or social care professionals. We receive referrals both by phone and in writing. If you want to use our service then contact one of these professionals (your GP, for instance) and they will pass the referral onto us. If you want to know what we are doing with your referral please contact us, and ask for the duty worker. If you have any questions about how to make a referral, again, please contact us, and ask for the duty worker.
What happens in an emergency?
If a mental health emergency involving someone using our service happens during working hours, we are the team to call. If a mental health emergency involving someone using our service happens outside of working hours, the Crisis Resolution and Home Treatment are the team to call.
In a mental health emergency involving someone not using one of the Trust’s services, the person’s GP service is the best service to call, both during and outside working hours.
What about carers and families?
The Trust has a Carers’ Team who can support carers of adults with mental health problems. We may be able to help a carer get in touch with this team.
How do you reach us?
Each of our three Primary Care Liaison Teams works Monday to Friday, 9am to 5pm.
Wednesbury and West Bromwich Primary Care Liaison Team
Primary Care Centre
6 High Street
Tel: 0121-612-2555 or 0121-612-2559
Rowley Regis and Tipton Primary Care Liaison Team
Whiteheath Medical Centre
Tel: 0121-612-6900 or 0121-612-6901
Oldbury and Smethwick Primary Care Liaison Team
Oldbury Health Centre
Tel: 0121-612-2653 or 0121-612-2657