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PALS (Patient Advice and Liaison Service)

The Patient Advice and Liaison Service (PALS) is available in all NHS Trusts. The idea behind PALS is that people using an NHS service, and their carers and relatives, can turn to a confidential service who are able to listen and offer advice.

What PALS do

  • Provide a confidential service
  • Look into any concerns raised as soon as possible
  • Offer information and advice about our own and other NHS services, as well as local and national support groups
  • Receive compliments and pass them on to staff to help promote good practice
  • Ensure any verbal PALS concern not resolved in one working day will be dealt with as a formal complaint

Getting in touch with PALS

There are a number of ways you can get in touch with PALS. You can write to (no stamp needed):

Patient Experience and Involvement Department
Black Country Partnership NHS Foundation Trust
Delta House
Greets Green Road
West Bromwich
B70 9PL

Or telephone:

Freephone: 0800-587-7720
Telephone: 0121-612-8165

Or e-mail:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Or fill out the PALS online comments form by clicking here.