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National survey of acute inpatient care and how we scored as a Trust

Today the results of the first ever survey of people’s experiences of acute inpatient mental health services across the UK were published.

Chief Executive, Karen Dowman, sees the survey results as evidence of the hard work and commitment of staff at the Trust:

"We scored well overall and very well in the areas flagged up by last year’s national review of acute inpatient care. We should be proud of ourselves for receiving such good feedback from the people who matter the most - our service users.”

The survey, carried out by the Care Quality Commission, involved people who had been discharged from hospital in the previous six months, after a stay on an acute ward of at least 48 hours. In Sandwell, we had a total of 32 respondents. This seems a small number but it is actually a high proportion of the small group eligible for the survey in Sandwell. The survey group contained a significant number of BME service users. About half the respondents were male and half were female.

Results are published for each Trust on the Care Quality Commission website and benchmarked against the national average.

Our results were solid, with scores about the same as other Trusts in the UK. We were rated as ‘better’ than other Trusts in two areas: psychiatry and activities. People gave high scores for the amount of time given to discuss their condition and treatment with their psychiatrist and for the level of confidence and trust they had in them. This last answer indicates good continuity of care for inpatients.

Nationally there were low scores for patient safety and access to talking therapies. On both these areas Sandwell scored ranked in the top 20% of Trusts. There were high scores for the number of weekday activities on offer, although the score for evening and weekend activities was significantly lower, although in line with other Trusts nationally.

Other questions on which we scored ‘better’ than other Trusts were: being given sufficient notice of discharge and staff taking into account family or home situation when planning a patient’s discharge.

Respondents were also given the chance to make comments about their experiences on the wards. The feedback was highly favourable and gives a more personal picture of the care that people received.

“In the situation I was in I could not fault anyone. They treated me with care, I could pick up the phone and someone was there to talk to me if I was unsure. The crisis team and doctors gave good advice and got me well where I could cope on my own.”

“I thought that my one to one discussion and contact with my assigned nurse was excellent. Always very helpful and caring and willing to listen”.

“Top psychiatrist”

“I was very happy with the way staff treated me”

“Thanks to the NHS and assertive outreach getting me in hospital and on the right medication and finding the perfect balance”

You can read the full survey results on the Care Quality Commission’s website: http://www.cqc.org.uk/usingcareservices/healthcare/patientsurveys/mentalhealthservices.cfm